Project Management & Service

Project Management

With more than 1,000 completed installations, we are confident about our project management. Our team consists of experienced engineers, project managers, technologists, and technicians working together to ensure each and every project is finished successfully.

Our Project team typically consists of:
  • Project Manager – Certified engineer to manage the project.
  • On-site Supervisor – Certified engineer with CIDB and NIOSH.
  • Application Engineer – Certified engineer to train end user.
  • Service Engineer – Trained engineer to troubleshoot the system.

Documents Submission

Before the start of the project begins, our team of engineers will prepare a complete set of technical documents for review.

These documents include:
  • Shop Drawings
  • Single Line Drawings
  • System Diagram
  • Gantt Chart Work Schedule
  • Service Level Agreement (SLA)
  • Warranty Letter
  • Operation Manual
  • Maintenance Report
  • Service Report

Structure Installation

Before the LED is installed, a structure will need to be constructed according to the site condition and requirements. Our team of mechanical and structural engineers will evaluate the installation location and custom design a structure that meets every individual site requirements. Our structural integrity and safety will then be evaluated and endorsed by a Professional Engineer before any work is done.

Structures will be designed according to:
  • Indoor or outdoor environment
  • Soil investigation and underground mapping investigation reports (for outdoor use)
  • Standalone, suspended, wall-mounted, unipole, or lattice structure
  • Other architectural considerations or requirements

Electrical Installation

Based on the power requirements of the display as well as the Single Line Drawings created before project commencement, our team of engineers will move on to complete the electrical works.

LED Display Installation

LEDtronics has more than 23 years of experience in LED Displays - we not only develop our own custom LED modules based on our specifications, we have also collaborated with LED manufacturers globally to produce both high quality and cost effective products to suit every customer's budget requirements.

Content Management System (CMS)

LEDtronics is able to provide several Content Management Systems (CMS) platforms. From being able to manage multiple screens over the Cloud or local network, to advanced scheduling and more, LEDtronics can help to scale your CMS to your exact display network's requirements.

System Diagram for Content Management Systems (CMS)

Testing & Commisioning

After completion, our project team will run a series of stress tests, and calibrate the colors and brightness of the LED Display to the most optimum level to suit the site conditions. You will have a peace of mind experiencing LEDtronics!

Handover

On-site training, instruction manuals and a full list of as-built and handover documents will be provided to each and every customer. We will take care of every stage of the entire system installation to ensure a smooth and timely installation and a great customer experience.

Product Acceptance

At the end of the project, our client signs off on the final product after our team has inspected the quality and condition of the display. We pride ourselves on the successful projects completed and the many satisfied clients we have had.

Service & Maintenance

All of the service and maintenance are done in-house with our team of trained technicians and engineers to ensure all problems are fixed quickly and efficiently.

LED Service Procedure

LEDtronics provides a 4-8 hours same day response support for installations in the Klang Valley, and by appointments for outstation installations.

A typical service flow:
  • Client notifies us via WhatsApp with images or video.
  • LEDtronics technicians will attempt remote troubleshooting.
  • If unable to solve issue, permission to access the site will be requested.
  • Trained engineer will attend within 4-8 hours on weekdays.

Maintenance

LEDtronics offers a 2 year Parts & Labor Comprehensive Warranty, and will also be able to perform quarterly maintenance as required.

Maintenance will cover the below aspects:
  • LED & Electronics Test
    • Power and system tests for system failures.
    • Color testing and calibrations.
  • Software Maintenance
    • Software diagnosis and checks
  • Communications Test
    • Control system to LED display connection test
  • Power Supply Test
    • Voltage checks and electrical component failure tests

We would love to hear from you.

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